Frequently Asked Questions

Feel Free To Ask Anything!

What makes Dento Matcha special compared to other matcha brands?

At Dento Matcha, everything is about the love for detail. From carefully selected tea leaves to gentle processing, we place the highest value on premium quality. But we don’t just want to offer a product – we want to create a family around matcha. A community that connects enjoyment, wellbeing, and mindful living. With every cup, you become part of it.

Where does your matcha come from and how is it produced?

Our matcha comes from the Kagoshima Prefecture on the Japanese island of Kyūshū – one of the most renowned regions for high-quality green tea. There, the plants grow in nutrient-rich soil and a mild climate, which creates perfect conditions for particularly aromatic and vibrant leaves. The leaves are harvested by hand, gently steamed, and then stone-ground into fine powder. This way, the full taste and authentic character of matcha are preserved.

How to prepare it

The best way to enjoy matcha is the traditional Japanese method. All you need is matcha, hot water, and a calm moment. Step by step: Add about 1–2 grams (½–1 teaspoon) of matcha into your bowl. Pour in 70–100 ml of water at about 80 °C (175 °F). Whisk with a chasen (bamboo whisk) in quick, zigzag motions until a fine, creamy foam appears. Our Dento Matcha Set is perfectly suited for this preparation – it includes everything you need to experience matcha in the most authentic way.

What are the benefits of matcha?

Matcha has been part of Japanese tea culture for centuries – valued for its unique taste and mindful experience. Many people enjoy matcha because it can provide: Long-lasting energy without the typical “caffeine crash” Better focus and concentration for work, study, or training A mindful moment of calm in everyday life A versatile flavor – from pure tea to lattes, smoothies, or creative recipes At Dento Matcha, it’s all about giving you a moment of enjoyment, balance, and calm – one cup at a time.

How long does matcha last after opening and how should I store it?

We recommend storing your matcha in the refrigerator after opening. Our airtight tin protects against odors and keeps the powder fresh and vibrant. This way, your matcha stays at its best for about 1–2 months after opening.

Do you offer a money-back guarantee?

Yes – you have a 30-day return policy from the day you receive your order. Important: Items must be unopened and in their original packaging. Once we have checked the return, we will refund the purchase amount via the original payment method. Please note: For hygiene reasons, opened or used products are excluded from returns. To start a return, please use the form located next to the FAQ section – there you’ll find all the steps you need.

Which payment methods do you accept?

We want to make shopping as easy as possible for you. That’s why we accept all common payment methods – including Twint Available options include: Twint Credit card (Visa, Mastercard, …) PayPal [add any other methods you offer]

How long does shipping take and where do you deliver?

We ship all orders with the standard shipping services of Swiss Post. Usual delivery times are: A-Post: [xx business days] B-Post: [xx business days] At the moment, we deliver exclusively within Switzerland.